Q1. I have purchased a product, but have not received my User Account information.
Make sure to check your Junk/Spam folder. Your email filter may have sorted the automated emails as Spam.
For many possible reasons, sometimes Paypal does not send all the necessary data to our database.
When this happens, we have to manually check your order and enter your information into our database. You should get your User Account information email within 12 hours following your purchase. if you do not, please contact us at firstname.lastname@example.org
Q2. Where can I find the product I just bought?
Please look in your email folder, and your user account section of the SilverPlatterAudio website.
If you are still having problems please contact us at email@example.com
Q3. Do you ship physical products?
All SilverPlatterAudio products are currently downloadable products only. We do not currently ship any physical products officially, but in certain circumstances we will be able to accommodate your needs.
Q4. Can I use the free samples on your site for commercial use?
Yes, the free sounds are licensed so that they can be used for commercial use. If used commercially, we would greatly appreciate if you would mention somewhere in your credits that you have used SilverPlatterAudio sounds. However, you may not re-sell these sounds under any circumstances without our verified written permission first.
Q5. How can I get more information about your products?
To get an overall idea about the sound quality that we offer, please go to the 'free sounds' page from our home page to download the free sampler pack.
For specific products, simply click the library image, and it will bring you to the product description page. Here you will find detailed information about the product, along with a preview of the sounds in audio of video format, and a SoundMiner formatted excel list of sounds included. There may also be tutorial videos for some sound pack products.
Q6. I’m having trouble unzipping the zip file that I purchased.
PC users - we recommend using 7zip for unarchiving of zip and rar files, it is installed on most windows OS and can also be downloaded here: http://www.7-zip.org/download.html
It is also possible that your download did not fully complete, if that is the case please try to download it again or contact us for support at firstname.lastname@example.org
Q7. Does SilverPlatter offer custom sound packs and/or sound design services for hire?
Yes we do. We specialize in game audio, sound for trailers, and film. We also do work for web, television, and other media.
We are a team of sound designers with a lot of professional experience, with industry standard equipment, and would love to hear the details of your project. For inquiries please write to us at: email@example.com
Q8. My credit card isn't working, what should I do?
For any credit card that is not processing, please contact us at firstname.lastname@example.org, after checking with your banking institution.
Q9. Can I purchase even if I don't have a Paypal account?
Yes. Paypal allows you to use almost any credit card to process your transaction, even if you don't have a Paypal account. Please send us an email at email@example.com telling us what products you would like to purchase if you encounter any problems.
Q10. Do you offer a pay per month subscription services?
No, we do not currently offer any monthly payment options.
Q11. What are the multi-user license fees?
We offer a few different options and packages to companies or groups looking to purchase a multi-user license. Multi-user licenses are required for any companies or groups that have more than one user with access and use of SilverPlatterAudio soundpacks. For example, sharing the product files on a network using Soundminer, Basehead etc.
Please contact us for discounts on additional seats: firstname.lastname@example.org